Thank you for choosing Photo Recovery - ReFile Pro(hereinafter referred to as “the App”).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information.
Please read this policy carefully before using the App.
By installing or using the App, you agree to the terms of this Privacy Policy.
If you do not agree, please do not use the App.
1. Information Collection and Use
We collect and process information only when necessary to provide and improve our services.
Information may be collected in the following ways:
(1) Information You Provide Voluntarily
When you use certain features such as feedback submission, user registration, or customer support, you may voluntarily provide information such as your name or email address.
This information is collected only when you actively submit it and is used solely for the purpose of providing requested services or communication.
(2) Information Collected Automatically
To ensure the App’s stability, compatibility, and user experience, we may automatically collect limited technical information, including:
Device information: device model, OS version, and device identifiers (for performance optimization and crash diagnostics).
Usage data: via third-party analytics tools (e.g., Google Analytics) to understand usage frequency, session duration, and in-app behavior — all anonymized and used only for internal analysis.
Log data: IP address, system language, and crash reports to improve system reliability.
We do not collect any personally identifiable information without your consent and do not use collected data for personalized tracking.
2. Permissions We Request
To ensure proper functionality, the App may request the following permissions — only when needed for related features:
Storage access: to scan and recover lost files; we only access files within your authorized range.
Photos/Media access: to restore deleted images and display recovery results.
Notification permission: to send essential alerts such as updates or feature reminders.
Foreground service permission: to maintain stable processing for file recovery tasks and show progress.
All permissions are used only after you grant consent, and we will never exceed their intended purpose or upload your files.
3. How We Use Your Information
The information we collect is used for the following purposes:
To provide and improve App functions and services;
To send important notifications (e.g., version updates, security alerts);
To analyze performance and usage to enhance user experience;
To develop new features and optimize existing ones;
In certain versions, to display personalized ads (without any personally identifiable data).
4. Data Storage and Security
We strictly follow the principle of local processing and minimal data collection.
All file recovery and document processing operations are performed locally on your device — no files are uploaded to any server.
We use modern encryption technologies such as HTTPS and secure storage protocols to protect data transmission and storage.
Access controls ensure only authorized actions can access required data.
Regular security audits are conducted to identify and address potential risks.
We never sell, trade, or transfer your personal information to third parties.
5. Third-Party Services and SDKs
The App may integrate third-party services (e.g., analytics, advertising) to support functionality and optimization.
These third parties may receive anonymous statistical data only and cannot identify you personally.
Common third-party providers include:
Facebook: https://www.facebook.com/policy.php
Google AdMob: https://support.google.com/admob/answer/6128543?hl=en
Firebase: https://firebase.google.com/support/privacy
Adjust: https://www.adjust.com/privacy-policy/
AppLovin: https://www.applovin.com/privacy/
Vungle: https://vungle.com/privacy/
Pangle: https://www.pangleglobal.com/privacy
Google Play Services: https://policies.google.com/privacy
We cooperate with third parties only under lawful and privacy-compliant conditions.
6. Your Rights
You have the following rights regarding your personal information:
Access: request a copy of information we hold about you.
Correction: request updates or corrections if your data is inaccurate.
Deletion: request deletion of your data when legally applicable.
Withdraw consent: revoke previously granted permissions or consents at any time.
To exercise these rights, please contact us via the email below.
7. Children’s Privacy
This App is intended for users aged 14 and above.
If we discover that we have collected information from a child under 14 without parental consent, we will promptly delete such information.
Parents or guardians are encouraged to supervise children’s use of the App.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services.
Significant changes will be notified within the App or on our official website.
Your continued use of the App after such updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions, suggestions, or data-related requests regarding this Privacy Policy, please contact us at:
Email: [email protected]